অর্ডার এন্ড রিটার্ন পলিসি
Order & Return Policy
Last Updated: 01.02.2026
This Order & Return Policy applies to all purchases made from Homyx Bangladesh through our website https://homyxbd.com
. By placing an order, you agree to the terms outlined below.
1. Order Policy
1.1 Placing an Order
Orders can be placed directly through our website without creating an account.
After placing an order, our team may contact you via phone or other communication methods to confirm the order.
Orders are processed only after successful confirmation.
1.2 Order Confirmation & Cancellation
Homyx Bangladesh reserves the right to accept or cancel any order at its discretion.
Orders may be cancelled if:
The product is out of stock
Incorrect or incomplete customer information is provided
We are unable to contact the customer
Customers may request order cancellation before shipment by contacting us as soon as possible.
1.3 Payment Method
We currently accept Cash on Delivery (COD) only.
Payment must be made in full at the time of delivery.
2. Shipping & Delivery Policy
We deliver only within Bangladesh.
Delivery charges are as follows:
Inside Dhaka City: Tk. 80
Dhaka Area (Outside City): Tk. 100
Outside Dhaka: Tk. 120
Delivery time may vary depending on location, product availability, and logistical factors.
Delays caused by courier services, weather, or unavoidable circumstances are beyond our control.
3. Return Policy
3.1 Return Eligibility
Products can be returned within 3 days of delivery.
To be eligible for a return:
The product must be unused and undamaged
The product must be in its original packaging
Original invoice/receipt must be provided
3.2 Non-Returnable Items
Returns may not be accepted for:
Products damaged due to misuse or negligence
Items without original packaging
Certain hygiene-sensitive products (if applicable)
4. Return Process
To initiate a return, customers must contact us via phone or email within the return period.
The product must be sent back to the address provided by our support team.
Return shipping costs are the responsibility of the customer.
5. Refund Policy
Refunds are negotiable and handled on a case-by-case basis.
Refund decisions depend on product condition and return reason.
Refunds, if approved, may be processed through:
Cash adjustment
Replacement
Other mutually agreed methods
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
Proof (photos or videos) may be required to process the request.
Such cases will be reviewed and resolved accordingly.
7. Contact Information
For order, return, or refund inquiries, please contact us:
📧 Email: bdhomyx@gmail.com
📞 Phone: +880 1317 045208
Last Updated: 01.02.2026
This Order & Return Policy applies to all purchases made from Homyx Bangladesh through our website https://homyxbd.com
. By placing an order, you agree to the terms outlined below.
1. Order Policy
1.1 Placing an Order
Orders can be placed directly through our website without creating an account.
After placing an order, our team may contact you via phone or other communication methods to confirm the order.
Orders are processed only after successful confirmation.
1.2 Order Confirmation & Cancellation
Homyx Bangladesh reserves the right to accept or cancel any order at its discretion.
Orders may be cancelled if:
The product is out of stock
Incorrect or incomplete customer information is provided
We are unable to contact the customer
Customers may request order cancellation before shipment by contacting us as soon as possible.
1.3 Payment Method
We currently accept Cash on Delivery (COD) only.
Payment must be made in full at the time of delivery.
2. Shipping & Delivery Policy
We deliver only within Bangladesh.
Delivery charges are as follows:
Inside Dhaka City: Tk. 80
Dhaka Area (Outside City): Tk. 100
Outside Dhaka: Tk. 120
Delivery time may vary depending on location, product availability, and logistical factors.
Delays caused by courier services, weather, or unavoidable circumstances are beyond our control.
3. Return Policy
3.1 Return Eligibility
Products can be returned within 3 days of delivery.
To be eligible for a return:
The product must be unused and undamaged
The product must be in its original packaging
Original invoice/receipt must be provided
3.2 Non-Returnable Items
Returns may not be accepted for:
Products damaged due to misuse or negligence
Items without original packaging
Certain hygiene-sensitive products (if applicable)
4. Return Process
To initiate a return, customers must contact us via phone or email within the return period.
The product must be sent back to the address provided by our support team.
Return shipping costs are the responsibility of the customer.
5. Refund Policy
Refunds are negotiable and handled on a case-by-case basis.
Refund decisions depend on product condition and return reason.
Refunds, if approved, may be processed through:
Cash adjustment
Replacement
Other mutually agreed methods
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.
Proof (photos or videos) may be required to process the request.
Such cases will be reviewed and resolved accordingly.
7. Contact Information
For order, return, or refund inquiries, please contact us:
📧 Email: bdhomyx@gmail.com
📞 Phone: +880 1317 045208